Do you ship to (insert country here)?
We ship anywhere that is covered by USPS, so the answer is most likely yes!
We currently do not ship to the UK due to the new 2021 VAT laws, but you can buy my products on my Etsy. Please use the code "UKBUY10" for 10% off on my Etsy to account for the price offset.
There may be some items here that are not on my Etsy. Please send me a dm over Instagram (@tsuchronicl) or email me at firstname.lastname@example.org for me to create a custom listing for you to buy. :)
Where are you based?
Seattle, WA, USA!
What is your return and exchange policy?
All sales are final. We do not accept returns or exchanges.
Please read the item specifications before purchasing any products.
If your order is damaged/missing or if you have any grievances involving your order, please contact me at email@example.com with your full name, order number and photo(s) if applicable. We will try our best to sort it out ASAP!
Can I cancel my order?
If we have not shipped your order, we can cancel it for you! Just email us with your order number and name at firstname.lastname@example.org.
Can you combine shipping?
Yes! As long as I haven't shipped your order and your next order ships to the same address, I'm happy to combine shipping! Please email me with both of your order numbers and I will gladly refund shipping if applicable.
I inputted my address wrong, what should I do?
Please contact me ASAP with your name, order number and the corrected address. The address change may not be applied to orders that have already been shipped.
How long will it take to receive my order?
We ship out orders almost every business day, so it generally takes 1-2 business days for your order to ship.
After orders are shipped, it could take up to the following times (due to COVID):
- US: 3 weeks
- Everywhere else: 3 months
Please do not contact me about your order until this period has ended.
Please note that buyers are responsible for inputting the correct address and paying any extra fees, taxes or customs to get their order.
The tracking number says "Delivered", but I don't see my package.
Please check with your neighbors and/or family members to see if it was delivered to the wrong address by mistake. Next, contact your local post office about the package. We cannot offer refunds or replacements without any confirmation that the order is damaged or lost.
What is your pin-grading policy?
My grading policy can be found here.
Have more questions? Please contact me at email@example.com.
Thank you for reading!